FAQ

MONDAY TO THURSDAY: $13.99/kid FRIDAY-SUNDAY & HOLIDAYS: $14.99/kid

Frequently Ask Questions

How can I book a party? All parties can be booked on www.playec.us. Click on “Birthday Booking”. Select package with the desired location. E.g Capitol Heights 2Hrs Weekend
Do I need to pay a deposit to reserve a party? Yes, we require a $150 incidental deposit. it is refundable after the party as per our party policies. A complete party is required 3 days to your party date through Zelle (playec.us@gmail.com) or Cash
What if I need to change my party date or time? We are able to reschedule your party for another date and time, with no additional change fee, as long as the date and time are available.
Can I upgrade, add-on, or down grade my party package after booking? We would love to however, once a package is booked, it can’t be changed.
How much time is allowed for party set-up? We do NOT offer set up time. We are an ALL-INCLUSIVE party space which means every decoration is included in your booking.
Am I able to customize my party by adding entertainment or something else? Yes, you are welcome to bring in extra entertainment e.g face-painter at no additional cost. However, we do not allow outside decorations unless you book a private party.
Am I able to extend a party? NO, we have 1 main birthday package party option, If you need more than 2 hours of party time, you need to book twice.
Can I bring a cake or gift bags? Absolutely! It is a party, don’t forget candles! There’s no additional fees
Can I bring in outside food or drink? Yes, for a $100 additional charge, we allow outside food or drink with the exception of alcohol. (Food list must be approved by Management, No Ice cream, popcorn…)
Can I use food warmers or open flames for food or decorations? With the exception of birthday candles, we cannot allow open flames in our facility. Food warmers and crock-pots are allowed for private parties only.
Is alcohol or any type of adult beverage allowed?
All alcoholic drinks are strictly prohibited at Play EC.
Will my guests need to fill out a waiver? Yes, anyone who joins your party with children under 18 years old will need to fill out a waiver. You can have them fill out ahead of time at https://playec.us/waiver-form
Any party not following the rules of PLAY EC. (outlined here on the website, waiver, in the facility, and in your reservation) can be asked to stop the party and leave at any time without a refund.
CAKE, PIZZA OR ANY FOOD IS NOT ALLOWED IN THE FACILITY IF YOU DO NOT HAVE A BIRTHDAY PARTY RESERVED.

Facility Rules

Waiver are REQUIRED Prior to Entry!

Complete the waiver on our website under "Sign Waiver" tab. Fill form with guardian's names and add the participants (the children). Follow the steps online.

Have Fun & Play Nice!

Waiver are REQUIRED Prior to Entry!

Be social, make friends and play loud! No rough play or fighting allowed Parents and children who do not respect the rules of the facility will be immediately asked to leave. No refunds will be granted.

Socks Only

Waiver are REQUIRED Prior to Entry!

Adults Required

Everyone is required to wear socks in the play area (adults, children and infants) No shoes or bare feet. If you forgot your socks, we have new socks you can purchase for adults, children and infants. If your child loses their socks, you must replace them with another pair immediately. If you do not have a spare pair, you can purchase at our front desk. This is REQUIRED!

Adults Required

Outside Food or Beverage are NOT Permitted.

Adults Required

Parental supervision required at ALL times: this is NOT a day care. No drop offs. There must be one legal guardian responsible for monitoring your children at all times while they play in our facility. Parents sitting in the rest lounge should routinely get up to monitor their children as they play in the facility.

Outside Food or Beverage are NOT Permitted.

Only baby formula, milk and water are allowed, and all children must be fed in the café area only. No feeding children in the play area. Pre-made meals/food/baby pouches, etc, are NOT allowed to be brought in. This is NOT a peanut or nut free facility.

Common Courtesy

Outside Food or Beverage are NOT Permitted.

Children who are coughing or visibly sick should not be brought into our facility. Children visibly deemed to not be feeling well will not be allowed entry. Any child that throws up or has bloody nose in our facility will be asked to immediately leave. No refunds will be granted. We take safety and well-being of children playing here very seriously. Children with casts or recent medical conditions, we do not advise playing at our facility: however, the guardian legally makes that decision on behalf of the child and accepts all responsibility.