Note: $150 deposit during booking is incidental fee and will be refunded after your party. Party hosts & guests must comply with the Party policies to avoid losing the $150 incidental fee.
After booking a party, a full party fee of $408.10 is required few days BEFORE your party.
Party fees MUST be done BEFORE your party date. If this is not done, we will assume that you are no longer moving forward with the party and the deposit will not be refunded. If you decide to not move forward with the party for any reason, deposit will not be refunded.
We understand that unplanned circumstances may cause the need for a reschedule, kindly email us atleast 1 week in advanceand we will gladly reschedule your party based on availability.
Parties are for 2 hours. First hour is Playtime, next 40mins is for celebration in the Party Room. Everyone MUST exit the room after 40mins. The last 20mins is for more playtime. At the end of your 2 hours party, everyone must exit the facility. However, you can continue playing if we are NOT at Capacity. Confirm with staff onsite if you plan to continue playtime.
***You will not get access to the room until celebration time and no one is allowed in the room until then. All parties are fully decorated by us, so we do not provide set up time***
- We are a SHOE-FREE facility, every adult is expected to take off shoes or put on a shoecover and Kids are required must take of shoes in the play area
- Waivers & grip socks are REQUIRED for EVERYONE entering the facility.
- There is a $20 for each add'l child & $5.99 for each add'l adult if you go beyond the party package count you booked for
- Outside food/drink is allowed for add'l charge of $100 [PLUS TAX]. Popcorn & ice cream, alcoholic beverage of any kind are NOT permitted in the facility.
- We provide 3 large pizzas for the 15 kids & 15 adult's package. Pizza options are, Cheese or pepperoni. We do not cater to adults so if you need more pizza to feed adults, you can order extras.
- Extra pizza, 1 large pepperoni or cheese $21 each box
- Provide juice pouches for each child.
- Complimentary plates, utensils, tablecloths, napkins & theme photo backdrop
- We do NOT offer custom/theme plates and napkins. However, there will be solid color plates that matches the theme of your party.
- BRING A CAKE, IT'S A PARTY! Don't forget birthday candles and any utensils you may need for your cake.
- If you need more than 2 hours, you will have to book 2 separate birthdays.
- Outside decoration is NOT allowed except you have a private party. Pinatas and Confetti are NOT permitted in the facility.
- Ice cream and popcorn are NOT allowed in the facility, NO EXCEPTIONS
- We do NOT customize balloon garlands; we make garlands based on the selected theme.
- There's a $50 charge for specific Balloons colors. Garlands are made based on the theme/backdrop. We select 3 colors from the backdrop to make the Garland.
- We provide the backdrop of the theme based on the booking details provided during booking however, if you want a specific backdrop or customized backdrop, you will have to provide it. We recommend dropping off at least 4 days prior to your party.
- Themes such as Doggyland that do NOT sell merchandise on Amazon, you are expected to provide your own backdrop. We recommend a 7×5 measurement.
- If you plan on bringing additional decor, you must book a private party. We are NOT responsible for setting up your additional decorations.
- Reschedule request must be done via email with name and number on the current booking (playec.us@gmail.com) at least 2 weeks to party date. Keep in mind reschedule is based on availability. Reschedule requests less than 2 weeks of party date will be charged a $50 rescheduling fee.
- There will be other guests in the facility during your party time unless you book Private party. However, you will get a decorated private party room for the duration of your 40mins celebration time.
- ONCE BOOKED, PARTY PACKAGE CAN'T BE ADJUSTED
- BRING YOUR SOCKS & SIGN WAIVER FORMS AHEAD OF TIME
- ***BALANCE IS DUE 3 DAYS TO THE DAY OF YOUR PARTY
We are a Kids indoor facility; the use of profanity/swearing/cussing/bad language is NOT permitted. You will be banned from the facility if this rule is not followed.
If you are hosting a Party, it is your responsibility to communicate expectations to your guests. If a guest breaks this rule, your party will be discontinued immediately without a refund.
PLEASE, BE RESPECTFUL OF OUR BABIES AND OTHER GUESTS. THANK YOU FOR YOUR UNDERSTANDING.
WITH LOVE,
PLAY EC MANAGEMENT
