Carefully read the 'Party Details' below before booking your party!

Note: $149.99 deposit during booking is incidental fee and will be refunded after your party. Party hosts & guests must comply with the Party policies to avoid losing the $149.99 incidental fee.

***Refund will be sent thesame card used during booking***

***Grip sock is REQUIRED for every party guest. You can bring yours or purchase from us $2.99 each.***

NOTE: We provide solid color plates & napkins. If you want theme plates/napkins, you MUST drop them off at least 3 days to your event. 

If theme plates are brought in same day as your event, we will charge you $50 to set them up. Unless you have a private party, you can NOT bring any other decoration other than Cake/cupcakes, candle, theme plates/napkins & goodie bags. 

A complete Party fee of $500 (tax included)  MUST be done BEFORE your party date.  If this is not done, we will assume that you are no longer moving forward with the party and the deposit will not be refunded. If you decide to not move forward with the party for any reason, deposit will not be refunded. 

ZELLE PARTY PAYMENT INFORMATION 

playecpayment@gmail.com 

We understand that unplanned circumstances may cause the need for a reschedule, kindly email us at least 1 week in advance and we will gladly reschedule your party based on availability. 

NOTE: Deposit will be refunded back to the exact same payment method you used to make the original deposit

***Late Night OR Parties starting from 7pm MUST be a Private party***

PARTY AGENDA:

• First hour is Playtime with no access to the Party room
• The next 40mins is for celebration in the Party Room and everyone MUST exit the room after 40mins. 
• The last 20mins is for additional playtime.  Playtime can continue if we are NOT at Capacity. Confirm with staff onsite.

NOTE: 

• We are a SHOE-FREE facility, every adult is expected to take off shoes or put on a shoe cover and Kids are required must take of shoes in the play area 
• Waivers & grip socks are REQUIRED for EVERYONE entering the facility. 
• Outside food/drink is allowed for Add'll charge of $100 [PLUS TAX]. Popcorn & ice cream, alcoholic beverage of any kind are NOT permitted in the facility.
• We provide 3 large pizzas. Pizza options are Cheese or pepperoni. 
• Extra pizza, 1 large pepperoni or cheese $21 each box 
• Provide juice pouches for each child.
• Complimentary plates, utensils, tablecloths, napkins & theme photo backdrop 
• We do NOT offer custom/theme plates and napkins. However, there will be solid color plates that matches the theme of your party.
• BRING A CAKE, IT'S A PARTY! Don't forget birthday candles and any utensils you may need for your cake. 
• If you need more than 2 hours or more time in the party room, you will have to book 2 separate birthdays. 
• Outside decoration is NOT allowed unless you have a private party. 
• We provide solid color plates & napkins. If you want theme plates/napkins, you MUST drop them off at least 3 days to your event.
  If theme plates are brought in same day as your event, we will charge you $50 to set them up. 
• Pinatas and Confetti are NOT permitted in the facility. 
• Ice cream and popcorn are NOT allowed in the facility, NO EXCEPTIONS
• We do NOT customize balloon garlands; we make garlands based on the selected theme. 
• There's a $50 charge for specific Balloons colors. Garlands are made based on the theme/backdrop. We select 3 colors from the backdrop to make the Garland.
• We provide the backdrop of the theme based on the booking details provided during booking. 
• If you want a specific backdrop or customized backdrop, you MUST book a private party and provide the backdrop to us. We recommend dropping off at least 4 days prior to your party.
• Themes such as Doggyland that do NOT sell merchandise on Amazon, you are expected to provide your own backdrop. We can only accept a 42x42inches backdrop. Unfortunately, anything bigger or smaller will not fit on our wall. If you are providing your own backdrop, it MUST be dropped off at least 3 days to your event. If the backdrop is not provided, we will decorate without. 
• If you plan on bringing additional decor, you must book a private party. We are NOT responsible for setting up your additional decorations. 
• Reschedule request must be done via email with name and number on the current booking (playec.us@gmail.com) at least 2 weeks to party date. Keep in mind reschedule is based on availability. Reschedule requests less than 2 weeks of party date will be charged a $50 rescheduling fee.
• If you are celebrating twin (boy & girl) we suggest that you choose a unisex theme such as Cocomelon because we will not combine or decorate 2 separate themes for a single booking. Also, every booking comes with a single throne chair so if you need more than 1, a $60 fee will be added to your bill.
• There will be other guests in the facility during your party time unless you book Private party. However, you will get a decorated private party room for the duration of your 40mins celebration time.
• ONCE BOOKED, PARTY PACKAGE CAN'T BE ADJUSTED 
• BRING YOUR SOCKS & SIGN WAIVER FORMS AHEAD OF TIME 
• ***BALANCE IS DUE 3 DAYS TO THE DAY OF YOUR PARTY

We are a Kids indoor facility; the use of profanity/swearing/cussing/bad language is NOT permitted. You will be banned from the facility if this rule is not followed.

If you are hosting a Party, it is your responsibility to communicate expectations to your guests.  If a guest breaks this rule, your party will be discontinued immediately without a refund. 

PLEASE, BE RESPECTFUL OF OUR BABIES AND OTHER GUESTS. THANK YOU FOR YOUR UNDERSTANDING.

WITH LOVE,

PLAY EC MANAGEMENT

We are grateful for your continuous love & support. If you have celebrated with us before, let us know & we will gladly offer you 10% OFF your next Party 🥳 🎉 

The more you play, the more you earn! Join our loyal Customers Program & earn FREE 

-Play passes

-Snacks

-Birthday party! 

HOW TO JOIN

When making a purchase on any service or product at our register, you will be asked if you want to join. Simple click on join & enter your number.

After joining, track your points by entering thesame number with every purchase. 

HOW TO TRACK YOUR FREE LOYALTY PERKS

With every purchase you make after joining, our system will tell you all the available perks you qualify for. You are welcome to redeem them as needed or save for a later use.